Privacy Policy

Last updated: May 27, 2026

1. Overview

This Privacy Policy explains how GBP Case collects, uses, and protects information when you visit our website, submit a contact form, use the qualification tool, or communicate with us.

2. Information We Collect

We may collect information you provide directly, including:

• Name, business name, phone number, email address, city, and state.
• Information about your Google Business Profile status, suspension, appeal history, and business documents you choose to share.
• Messages, notes, and call preferences submitted through forms.

3. How We Use Information

We use information to:

• Review your case and respond to your request.
• Contact you by phone, email, or SMS about your inquiry.
• Prepare case notes, documentation plans, and service recommendations.
• Operate, secure, and improve the website and admin system.

4. Third-Party Services

We may use third-party providers to operate the website and communicate with leads, including hosting, database, email, SMS, analytics, and search performance tools. These may include services such as Vercel, Neon, Resend, Twilio, Google Search Console, and related business tools.

5. Cookies and Analytics

The site may use cookies or similar technologies for basic functionality, analytics, performance monitoring, and security. You can control cookies through your browser settings.

6. Sharing Information

We do not sell your personal information. We may share information with service providers who help operate the business, when needed to provide the service you requested, or when required by law.

7. Data Retention

We keep information for as long as reasonably needed to respond to inquiries, provide services, maintain business records, resolve disputes, and comply with legal obligations.

8. Security

We use reasonable technical and organizational safeguards to protect information. No online system is completely secure, so we cannot guarantee absolute security.

9. Your Choices

You can request access, correction, or deletion of your information by contacting us. We may need to keep certain records where required for legal, billing, fraud prevention, or legitimate business reasons.

10. Contact

Questions about this Privacy Policy can be sent to hello@gbpcase.com.